Shipping policy
Shipping Policy – Kordex Fashion
At Kordex Fashion, we are committed to delivering your orders safely and on time. This Shipping Policy outlines the terms, timelines, and responsibilities related to shipping and delivery of your orders.
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1. Order Processing
All orders are processed within 1–2 business days after confirmation of payment.
Orders placed on weekends or public holidays will be processed on the next business day.
Customers will receive a confirmation email once the order is successfully processed.
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2. Shipping Methods & Delivery Times
We offer the following shipping options:
1. Standard Shipping (Free)
Delivery time: 5–7 business days depending on your location.
Tracking available via email once the order is shipped.
2. Express Shipping (Paid)
Delivery time: 2–4 business days depending on your location.
Customers will be charged the applicable express shipping fees at checkout.
> Delivery times are estimated and may vary due to weather, public holidays, high-demand periods, or other unforeseen circumstances.
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3. Shipping Charges
Standard shipping is free for all orders.
Express shipping fees vary depending on location and will be displayed at checkout.
Any additional charges, such as customs duties or taxes (if applicable), are the responsibility of the customer.
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4. Order Tracking
Once your order is shipped, you will receive a tracking ID via email or SMS.
You can use this tracking ID to monitor your shipment in real-time.
If you face any issues with tracking, contact Kordex Fashion Customer Support.
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5. Shipping Address
Customers are responsible for providing accurate and complete shipping addresses.
Incorrect or incomplete addresses may cause delays or failed deliveries.
In case of a delivery failure due to an incorrect address, reshipping may incur additional charges.
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6. Risk & Responsibility
Risk of loss or damage passes to the customer once the order is delivered to the shipping address.
Kordex Fashion is not responsible for delays caused by courier services, natural disasters, or other unforeseen circumstances.
Customers are advised to inspect the package upon delivery and report any damage or missing items immediately.
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7. International Shipping
Currently, Kordex Fashion ships within India only.
International shipping may be available in the future; any charges, customs duties, and import taxes will be the responsibility of the customer.
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8. Lost or Damaged Orders
If your package is lost or damaged during shipping, please contact Kordex Fashion Customer Support immediately with your order number and photos (if applicable).
We will work with the courier to resolve the issue and may offer a replacement or refund as per our Return & Refund Policy.
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9. Contact Information
For any shipping-related queries, please contact Kordex Fashion Customer Support:
Email: support@kordexfashion.com
Phone: +91 7623825278