Shipping policy

At Kordex Fashion, we are committed to delivering your orders quickly, safely, and reliably. This Shipping Policy explains how we process, dispatch, and deliver orders placed on our website. By placing an order with us, you agree to the terms outlined below.

1. Shipping Coverage

Domestic Shipping we currently ship to most serviceable pincodes across India.
International Shipping At this time, we do not offer international shipping.

2. Order Processing

Orders are processed within 1–2 business days after successful order confirmation.
Orders are processed Monday to Saturday. Sundays and public holidays are excluded.
During sale events, festive seasons, or periods of high order volume, processing times may be slightly longer.
Once your order has been packed and dispatched, you will receive a shipping confirmation via Email and/or WhatsApp.

3. Shipping & Delivery Timeline

We offer a single standard shipping service across India.

Estimated Delivery Time: 2–5 business days after dispatch.

Delivery timelines are estimates provided by our logistics partners and may vary depending on:

Delivery location
Weather conditions
Public holidays
Courier network delays
Remote or non-serviceable areas
Other circumstances beyond our control

While we always strive to deliver within the estimated timeframe, delivery dates cannot be guaranteed.

4. Shipping Charges

Shipping charges are calculated automatically at checkout based on your delivery location.

If Cash on Delivery (COD) is available for your order, any applicable COD convenience fee will also be displayed during checkout.

Please note:

Shipping charges are non-refundable.
COD convenience charges are non-refundable.
Shipping and COD charges are not included in any Store Credit issued under our Return, Exchange & Store Credit Policy.

5. Order Tracking

As soon as your order is dispatched, you will receive a tracking link via Email and/or WhatsApp.

Using this tracking link, you can monitor your shipment in real time until it is delivered.

6. Shipping Address

Customers are responsible for providing a complete and accurate shipping address, mobile number, and pincode at checkout.

Kordex Fashion is not responsible for delays, failed deliveries, or returned shipments resulting from:

Incorrect or incomplete address
Incorrect mobile number
Customer unavailable during delivery attempts
Any information provided incorrectly by the customer

If an order is returned to us due to any of the above reasons, additional shipping charges may apply before the order can be dispatched again.

7. Delivery Attempts

Our courier partners may attempt delivery multiple times.

If delivery cannot be completed because the customer is unavailable, refuses the shipment, or provides incorrect delivery information, the parcel may be returned to our warehouse.

Orders returned due to failed delivery attempts may require additional shipping charges for re-dispatch.

8. Lost, Damaged or Incorrect Shipments

If your shipment is lost during transit, arrives damaged, or you receive the wrong product, please contact our support team within 48 hours of delivery (or expected delivery in the case of a lost shipment).

For damaged or incorrect product claims, a complete and uninterrupted unboxing video is mandatory.

The video must clearly show: