Return & Refund Policy

 

At Kordex Fashion, customer satisfaction is our priority. Every product is carefully inspected before dispatch to ensure it meets our quality standards. Please read this policy carefully before placing an order, as purchasing from our website indicates your acceptance of the terms below.

1. Quality Assurance

Every product undergoes a strict 3-Step Quality Check before dispatch.

Manufacturing Inspection

Each product is inspected immediately after manufacturing for stitching, fabric quality, finishing, and defects. Only approved products proceed to our warehouse.

Pre-Packing Inspection

Before packing, our team verifies:

  • Correct product

  • Correct size

  • Correct color

  • Correct quantity

  • Product condition

Final Packaging Verification

After packaging, a final inspection confirms:

  • Product accuracy

  • Packaging quality

  • Correct quantity

  • Secure packaging for safe delivery

Packaging & Inspection Recording

To maintain complete transparency, our inspection and packaging process is recorded using our in-house camera system. These recordings help verify the condition, size, color, quantity, and packaging of every order before shipment.

2. Refund Policy

Kordex Fashion does not provide refunds to the original payment method.

If your request is approved, the refund will be issued only as a Digital Store Credit (Gift Card) that can be used exclusively on the Kordex Fashion website.

Store Credit is issued only in the following situations:

  • Product lost during transit.

  • Product received damaged during shipping (mandatory unboxing video required).

  • Approved return where Store Credit is applicable under this policy.

Store Credit will not be issued for:

  • Incorrect size selected by the customer.

  • Change of mind.

  • Color variation caused by screen or lighting differences.

  • Products returned in used, washed, damaged, altered, or tagless condition.

3. Store Credit Details

  • Store Credit is issued within 24 hours after the returned product successfully passes our Quality Check (QC).

  • Store Credit is delivered digitally via Email and/or SMS.

  • Store Credit is valid for 30 days from the date of issue.

  • Store Credit reflects only the value of the approved returned product.

  • Shipping charges, COD charges, convenience fees, and other service charges are non-refundable.

  • Store Credit cannot be exchanged for cash or transferred to a bank account.

4. Exchange Policy

We offer Size Exchange Only.

Returns for refunds are not accepted except where Store Credit is applicable under this policy.

Exchange Conditions

  • Exchange requests must be submitted within 48 hours of delivery.

  • Products must be unused, unwashed, and in their original condition with all tags and packaging intact.

  • Customers must upload clear photographs of the product with tags for verification.

  • An exchange fee of ₹199 applies, covering reverse pickup and redelivery.

  • Exchange processing generally takes 6–7 working days after successful reverse pickup and quality approval.

  • Exchange is allowed only once per order.

Products purchased during sale, discount, clearance, promotional campaigns, or special offers are not eligible for exchange.

If the requested size is unavailable at the time of review, the exchange request may be declined.

If the requested size becomes unavailable during processing, Kordex Fashion may offer either:

  • An alternative product of similar value, or

  • Store Credit valid for 30 days.

5. Damaged, Wrong or Missing Products

If you receive a damaged, defective, incorrect, or incomplete order, you must report it within 48 hours of delivery.

A complete unboxing video is mandatory for all such claims.

The video must clearly show:

  • The sealed package before opening.

  • The complete unboxing process.

  • Shipping label.

  • Product received.

  • Damage, defect, or issue.

Claims submitted without a proper continuous unboxing video may be rejected.

6. Reverse Pickup & Self-Shipping

Reverse pickup is available for most serviceable pincodes across India.

If reverse pickup is unavailable in your area:

  • You must self-ship the product to the address provided by our support team.

  • After the product passes Quality Check, ₹150 will be added to your Store Credit to compensate for shipping costs.

Items failing Quality Check will be returned to the customer at the customer's expense.

7. Product Condition Requirements

To qualify for exchange or Store Credit, products must be:

  • Unused.

  • Unwashed.

  • Free from perfume, stains, makeup, or damage.

  • Returned with all original tags.

  • Returned in original packaging.

Products that fail our Quality Check will not be accepted.

8. Order Cancellation

Orders may be cancelled only before they are shipped.

Once an order has been dispatched, cancellation is no longer possible and this Return, Exchange & Store Credit Policy will apply.

9. How to Request an Exchange or Store Credit

To request an exchange or report an issue, contact us within the applicable time period.

Customer Support

WhatsApp : +91 7623825278

Email : support@kordexfashion.com

Please include:

  • Order Number

  • Product Name

  • Reason for the request

  • Size required (for exchanges)

  • Clear product photographs (if applicable)

  • Complete unboxing video (mandatory for damaged, wrong, or missing product claims)

Our team will review your request and provide further instructions.

Returns sent without prior approval may not be accepted.

10. Important Notes

  • Please check the Size Guide carefully before placing your order.

  • Only one exchange is permitted per order.

  • Kordex Fashion is not responsible for delays caused by courier partners, weather conditions, natural disasters, or circumstances beyond our control.

  • We reserve the right to reject any request that does not comply with this policy.

  • Kordex Fashion reserves the right to amend this policy at any time without prior notice. The latest version published on our website shall prevail.